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If you are contacting about an existing order, please include your order number (e.g. KUMA0001) in the message or the email you used to order. Please also describe the intention of your request.

If you would like to run a group-buy for keyboards or accessories (deskmats, switches, etc.) please contact us at

We will respond to your ticket in 48 hours.
If 48 hours have past, please message on Discord at kumori#0001.